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UGM is swiftly approaching and you should be excited about the changes to this year’s format! This is Part 2 of our UGM preview. If you missed Part 1, you can always find it and any of our past stories on Let’s look at some of the new session tracks for 2016.

Consumer Experience is influenced by a lot of different factors: how you set your rates, your hours of operation, how to report an outage, how they want to pay their bill or view usage data, and many more. The classes in the Consumer Experience track will take you from the planning stages of what data you want to collect, to what triggers consumer communications, all the way through to mobile apps and the tools we are developing for automating service orders.

Workforce Efficiency classes are going to involve a hands-on approach to improving tasks in every department. From the first class on Tuesday, all the way through the final session, you will get to work as teams to go through an entire new service project in the most efficient way possible. This will involve learning from other users on best practices, and will encompass Staking, WMS, FMS, and CIS job tasks.

We will also be introducing Education Stations this year. Stop by or schedule an appointment if you want some one-on-one time with a Daffron employee to find out more about a topic or learn best practices. See the agenda and session descriptions once you login to