The right investment in a value- and customer-focused solution is what the City of Vandalia, Missouri, was looking for when signing with Daffron & Associates.
With customer satisfaction a driving force behind most utility decisions, City of Vandalia recognized the additional functionality and services offered by Daffron would not only help them achieve current goals, but would continue to provide enhanced options in the future.
“The flexibility and process flows of the software are only a couple of reasons why the Daffron solution is right for us,” explains Sharon Myers, Finance Manager at City of Vandalia. “We wanted a solution that would work both for us and for our customers. Customer self-service via the web and mobile is an offering that will definitely make a positive impact with our customers.”
Sarah Robinson, President at Daffron, is excited about partnering with City of Vandalia and appreciates the enthusiasm and dedication by the staff at City of Vandalia and Daffron. “City of Vandalia is located a short distance from the Daffron corporate office. We understand their needs and we want to continually work closely with them to enhance their customer offerings.”
“As we implement the Daffron hosted solution, we look forward to a longstanding and great relationship with Daffron,” summarizes Alan Winders, City Administrator for the City of Vandalia.
Let’s discuss how the Daffron solution can help you improve customer satisfaction. Contact us at 888.DAFFRON or email us at email@example.com. We look forward to hearing from you.