Graham County Electric Cooperative (GCEC) has selected Daffron & Associates as its preferred Hosted Software vendor for CIS / Billing, Financial Management, Work Management, and Customer Self-Service.
“We had a limited relationship with Daffron prior to selecting them as our preferred Hosted Software vendor,” explains Kirk Gray, Finance Manager at GCEC. “Daffron staff members have always been very responsive to our needs and requests. We feel that Daffron’s Hosted CIS/Billing, Financial Management, Work Management and Customer Service solutions provide value at a reasonable cost to our members.”
In delivering top-quality service to their members, GCEC sought a solution that would provide efficiency, functionality, and first-rate service while utilizing the latest technology. Providing electric, gas, and/or water services to more than 15,000 customers in Arizona, GCEC also wanted to empower their customers by allowing them access to key customer self-service functionality. Daffron’s customer self-service solution, AccessMyUtility, will enable GCEC customers access to utility-related activities anywhere, anytime from their PC or mobile device.
“We are excited about teaming with GCEC and look forward to helping them in service to their customers,” commented Sarah Robinson, President at Daffron. “By working together, we plan to help GCEC achieve their goals by improving upon existing business processes and delivering innovative Daffron solutions to meet their needs.”
“We are looking forward to our relationship with Daffron as our preferred software provider,” states Gray.
The Daffron Customer Commitment statement resounds through GCEC’s decision to partner with Daffron: “Daffron’s commitment is to maintain an indispensable RELATIONSHIP with our customers by providing unsurpassed QUALITY through superior products and services; VALUE through the best return on investment; and SPEED through the most responsive service.”
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