Fiber Optic Cable

Utilities Adding Fiber: A Success Story and a Startup

Fiber Optic Cable

The industry is abuzz with many municipalities and cooperatives providing fiber services to their consumers. Whether you are looking for inspiration or instruction, you’ve come to the right place. Read about a municipal utility’s fiber journey and a cooperative’s framework for starting a fiber company.

Attendees at the 2018 Daffron User Group Meeting (UGM) had the opportunity to hear Brian Taylor, General Manager, CDE Lightband, and Jeremiah Sloan, Manager of Fiber Assets, Craighead Electric Cooperative Corporation, talk about each of their organization’s journey to offering fiber.

A Success Story

CDE Lightband (CDE) is a municipally-owned electric utility serving the city of Clarksville, Tennessee, and surrounding areas. In 2006, they voted to start the process of offering fiber to their service area, which consists of 100 square miles within the municipal boundaries.

Even though they began planning in 2006, it wasn’t until 2008 that they started offering services, and it was several years later when they first made a profit on fiber services. Currently, the fiber service operates at a profit that provides over $5 million annually in income for electrical grid improvements. In addition to the benefits to the utility company, home values have increased by an average of 3% because of access to CDE’s fiber network. As of 2018, their service area now includes 892 miles of power lines and 960 miles of fiber optic cable connecting them to over 68,000 homes and businesses.

Taylor shared a lot about their goals and processes during his presentation. Here are some of the benefits to rate payers and lessons they have learned on their journey to implementing fiber service:

Benefits to Rate Payers

  • Improved customer service via
    • Pre-pay capabilities
    • Remote connects and disconnects
    • Payment kiosk functionality
  • Maintain affordable/flexible rates
    • $9 million annual payment to Electric Division
    • Avoided at least two rate increases
  • System improvements (made with cash) have included:  multiple new substations and upgraded substations, grid automation, campus upgrades, upgraded AMI and improved right-of-way expenditures

Lessons Learned

  • Have a plan and stick to it
  • Gain community leaders’ support
    • Educate Economic & Industrial Development team
  • Get buy-in from employees
  • Prepare employees & board for a competitive environment
  • Be patient

CDE worked with the Tennessee Valley Authority (TVA) and was able to issue bonds and borrow from their electric department to help fund the fiber project. That investment by the Electric Department has returned over $44.8 million already on a $17 million investment in the fiber division.

A Startup

Craighead Electric Cooperative Corporation (CECC) began serving their members in 1937 and is headquartered in Jonesboro, Arkansas. Currently, CECC serves more than 30,000 member accounts throughout parts of eight northeast Arkansas counties and maintains over 4,700 miles of line. Calling them a “Startup” may seem counter-intuitive, but they have decided to create a brand new, wholly-owned subsidiary named “empower” to deliver fiber services to their members.

Internally, CECC made the decision to build out the fiber network for the requirements of the electric cooperative and its future, including: SCADA, AMI, carrier dependency, and the current lack of network connectivity. However, the fiber network is a benefit to their members as well, because 44% lacked FCC-defined broadband access.

Sloan presented CECC’s goals for the new fiber services, as well as the lessons they have learned so far as they build a fiber service in 2018.

Lessons Learned

  • Get multiple opinions
  • Choose a solution that is right for you
  • Involve employees early
  • Utilize Vendor Managed Inventory (VMI)
  • Sales and marketing teams need to be involved as early as possible
  • Business setup takes time
  • Don’t underestimate network costs

CECC has been able to reduce their initial costs by utilizing VMI so that they pay for the inventory they use as they go, rather than needing to purchase large quantities of inventory in advance. Additionally, a combination of being an RUS borrower and successfully applying for federal grants is helping to fund CECC’s fiber initiative.

Daffron Eliminates Several Barriers to Entry

Fiber Billing and Customer Management

Daffron uses the same customer database to bill for fiber as it does for other services and companies. This means you can bill services together or separately and can leverage the fact that all your data is stored in one place, ultimately providing a better experience for your consumers. For current Daffron customers, users are already familiar with our system, adding even more benefit. Over the years, we have assisted multiple companies with the new complexities and challenges that fiber brings. We are confident we can help you, too.

Financial Management and Accounting

Daffron allows you to operate and account for your services as multiple different companies or as one company with multiple departments. Integration between all of our solutions allows you to accurately account for every part of your business. By sharing data from our Customer Information System (CIS) and Work Management System (WMS), you can see real-time data to help inform all of your financial decisions.  The systems provide the ability to leverage the shared database for efficiency while keeping the financial reporting as separate as you require.

Inventory and Work Management

As CECC pointed out, VMI can be a huge help for starting a fiber company. Our Financials and Work Management systems can integrate so you have a real-time view of all invoices and material costs.   The costs are automatically applied to the correct work orders and sent to Accounts Payable for vendor payment.

Analytics and Reporting

Visual analytics – at-a-glance charts for simple and complex reporting - brings data from all your vendors into one easy-to-understand format for your management team and board. Education and awareness are both very important when getting buy-in and support from all the required parties. Let Daffron equip you with the tools to cut through the complex data in a way that is easy to understand and effective at communicating your message.

Want to know more about offering fiber?

Contact Daffron today to get connected with the best resources to help you accomplish your goals.

Certify Travel & Expense

Travel & Expense Reporting with Daffron & Certify

The Solution is the Solution

Managing expense reports and travel

Do you love saving every receipt while you travel? Do you enjoy categorizing and compiling your receipts into an expense report as soon as you return from a trip? If so, this article is not for you.  Here at Daffron we had multiple pain points surrounding the systems we were using for expense reports and for travel. Thankfully, we found Certify which exceeded our expectations and was the solution we needed to streamline, simplify, and solve our Travel and Expense (T&E) frustrations.

Luckily for you, we didn’t keep this great solution to ourselves. We recognized the benefits that Certify could provide to Daffron customers and realized that the solution to our T&E frustrations could be your solution, too. We now partner with Certify to integrate their T&E solutions with the Daffron Financial Management System (FMSiXp). If you are ready to schedule a demo of this new solution provide your email in the form below and we will be in touch shortly.

Otherwise, keep reading to learn more about the pain points Certify solved for Daffron, and the ways that we have integrated Certify with FMSiXp.

Travel Booking

We began our journey with Certify by investigating their travel booking tool and comparing it to our old provider. All of the systems we looked at had similar features and functionalities, but we had a few pain points that we couldn’t seem to resolve before Certify.

Major Pain Points before Certify

  • Southwest Airlines (SWA) pricing was higher in our travel tool than on the SWA website.
  • We couldn’t generate a report that would list the credit card used for each trip, which made reconciling our credit card bill to trips a manual process.
  • Booking travel for multiple people at a time was unintuitive and fear inducing when you had to click the final “confirm booking” button without knowing if everything was correct.

There were other small quirks and minor frustrations in addition to these pain points.  When Certify showed us a demonstration that resolved all of these issues, we decided to make the switch and have been satisfied customers ever since.

Expense Reporting & Daffron Integration

After using the travel booking tools, we were so impressed with the quality of their solutions that we decided to test out the Expense Reporting module as well.  Previously, we had found Excel spreadsheets to be the best balance of functionality and cost. Certify overcame those barriers by improving the user adoption, turn-around time, and accuracy of our process. When we took the next step to integrate their reports into FMSiXp , it added an entirely new level of automation into the process. Let’s look at a couple of the neat features we enjoy the most that Daffron customers can also utilize.

Receipt Capture/Upload

The mobile app receipt scanner is definitely our favorite feature amongst Daffron staff. You open the app, click on the scanner, and it reads all of the parts of your receipt and automatically fills out that expense item and attaches the image. All of your receipts are saved to your Certify wallet which you can pull from to submit a report. With this tool you never have to save any paper receipts!

You can also email receipts to your wallet or set up a specific card to send all charges to your wallet for invisible automation.

Paperless Approval Process

Expense reports can be very easy to lose if you are setting a piece of paper in a stack on your manager’s desk. We were able to eliminate this issue by utilizing the electronic approval process built into Certify. It is also very easy for managers to request edits or clarification on a specific line item. The person submitting the report can make the changes all via the Certify dashboard and email notifications keep everyone in the loop during the entire process.

Daffron Integration

As exciting as this tool is on its own, we think it is even better when integrated with Daffron FMSiXp. We are continuing to develop this integration while we use the tools internally. We are working with Certify to interface their expense categories to the relevant general ledger. Once set up, users will be able to export a file from Certify that will import to our Accounts Payable so that the AP clerk doesn’t have to rekey any data. We also summarize the billing data to make Accounts Receivable processes even easier. As we continue this partnership, we are excited about improving and expanding on these integrations.

How can you use Certify & Daffron?

There are so many other benefits and features we couldn’t mention in just one short article. If you are ready to find out more about using these solutions, we would love to show you a quick demo. Send us an email at to find out more information and to schedule a demo.

Convenient Payments in a Complex World

Convenient Payments in a Complex World

Cash or check? It was a simpler time before technology changed the way we accept payments. The promise of convenience also came with the complexities of managing these always-on, real-time, high-security technologies.

Accepting payments impacts multiple areas across your utility; some areas you may not automatically associate with payment processing. Daffron solutions help utilities manage these technologies by automating complex tasks and empowering consumers with account management tools. Let’s take a look at a few areas and make sure you have the right tools in place to manage them successfully.

Checklist for Success

1. Paperless Billing

It all starts with the bill. Electronic payment transactions never have to involve paper. Your system should allow you to generate and transmit an electronic bill that can be instantly accessed by your staff and consumers.

2. Consumer Notifications

Emails, phone calls, letters, and text messages about the payment process can include:

  • Bill ready for viewing
  • Bill due in so many days
  • Individual date notifications – any one-time message
  • Payment posted
  • Disconnect notices
  • PrePaid Notifications – Payment, Low Balance, Disconnect notice
  • User Defined – for example your newsletter

Making your consumers happy requires good communication. Your software solution has to handle all of these automatically for you, or else there may be errors.

3. Mobile App

Empowering your consumers with a mobile app allows them to manage all aspects of their account. Specific to payments, it provides consumers a way to pay from anywhere, anytime. Add to that the ability to setup automatic payments, store payment profiles, and view billing information, and a mobile app becomes necessary in achieving payment processing success.

4. Prepaid Billing

When appropriate, prepaid billing is a phenomenal service to offer to your consumers. If your software solution allows you to do steps 1 through 3, then adding prepaid billing as an offering to your consumers is an easy next step. Coupled with a good MDM and AMI system, prepaid billing consumers can do everything themselves without any need for an employee to intervene. Daffron CISiXp includes complete prepaid billing functionality so there is never a need to purchase additional software.

5. Kiosk & Retail

Unless your office is open and staffed 24/7, there is a good chance that your consumers would enjoy the convenience of paying their bill at a local retail store or at an electronic kiosk. Your software solution should allow you to easily accept such payments. It should also allow for real-time integration so that you and your consumers always have the best data.

6. PCI Compliance & Security

Complying with the Payment Card Industry (PCI) rules helps ensure that the proper security is in place for storing, transmitting, and processing all of your payment data. Your payment processor should be able to provide their PCI certification to you upon request. You do not want to focus on all of these other “convenience” based topics and neglect the security of your consumers’ data.

Next Steps

Daffron has been helping utilities utilize technology for over 40 years. If you want more information about any or all of the topics discussed above, please email us at or send us a message through our contact form.

Bonus for Current Daffron Customers

If you are already a Daffron customer, then you are in luck! Daffron provides all of these tools and can help you implement them at your utility. Our annual User Group Meeting (UGM) is the best way to jump start your latest project. UGM is the only place that you can see and test out all of these products while interacting with most of the Daffron staff and the many other customers that attend. For more information about UGM, visit

Worldpay Announcement

At Daffron we are always working to deliver the best tools to help you succeed. Therefore, we are excited to announce that our preferred payment processor Vantiv has merged with Worldpay. The combined company under the Worldpay, Inc. name will continue to offer superior functionality to Daffron customers in the payment processing space.

Optimize your utility with Meter Data Management (MDM iXp)

Today, everything can be connected, but connecting the dots doesn’t always result in a clear picture. In the race to build an interconnected, data-rich environment we must be intentional about adding valuable, actionable connections, or else the picture becomes less clear. Knowing which data to collect and how it can positively or negatively affect every area of your business is extremely important.

As a utility, you have been analyzing data for years. You gather information about consumption, calculate rates according to regulatory requirements, and determine how much the consumer must pay. However, with the advent of Advanced Meter Information (AMI) systems and Meter Data Management (MDM) systems, the amount and depth of data to be analyzed is increasing at exponential rates. In order to properly analyze this data in a way that adds value to your utility, new tools and software are needed.

You may be saying, “How does this affect me?” Let’s take a look at the big picture. The following people and processes can be positively affected by implementing the right data analysis tools.

·       General Managers
·       CSRs
·       City Clerks
·       Security Team
·       Engineers
·       Service Crews
·       Purchasing Clerks
·       Internal and External Auditors
·       Accountants
·       Administrators
·       Board of Directors
·       Prepaid Billing
·       Consumer Self-Service
·       Automating Manual Processes
·       Budget Forecasting
·       Rate Structuring
·       Automatic Connects/Disconnects
·       Infrastructure Integrity
·       Service and Work Orders
·       Inventory Management
·       Distributed Energy Resources
·       Demand Response

As you can see, gathering, connecting, and analyzing data the right way can affect every area of your organization. If you are on the list of people, or have anything to do with any of the mentioned processes, you need to understand data analysis tools and how they can benefit you.

Case Study – Data Analysis and the Utility Billing Cycle

A successful consumer engagement program requires a full 360-degree view of the consumer. Harrisonburg Electric Commission (HEC) is achieving this capability with the Daffron MDMiXp solution.

Mike Fawley, Manager of Data Processing and Customer Service at HEC, understands the need to leverage and manage the data.

"MDM provides the link to access usage down to the hour, giving our consumers the control to monitor or change usage habits.

Daffron eBusiness gives our consumers real-time access to their account information. CSRs and consumers can review online daily and hourly usage and can view, print, or email the PDF report. CSRs can also answer high usage complaints more efficiently. No more truck rolls. 

The HEC Mission Statement is, 'To provide Reliable Service at a Competitive Rate in a Courteous Manner.' Daffron MDM allows us to accomplish and exceed our Mission Statement. The Daffron team is awesome to work with, developing the right MDM solutions for Harrisonburg Electric Commission.

By partnering with the Daffron team to implement an MDM solution, we can trust the accuracy of the data and meet the challenges of growing data. We can’t wait to work with the Daffron team on the next challenge for HEC: Automatic Service Orders."

What is the best way for your utility to enhance the tools used for its billing cycle?

HEC addressed this challenge by utilizing multiple Daffron solutions:

  • MDMiXp is used to gather and analyze meter data;
  • eBusiness allows customer self-service on the web or mobile device; and
  • Secure payment processing allows consumers to make payments from anywhere through a secure payment gateway.

HEC is able to present consumers with monthly, daily, and hourly reads that have been tested and calculated by integrating MDMiXp with their Customer Information System (CISiXp). Our MDMiXp solution stands out from the competition because it incorporates a rigorous validation process to ensure that the meter information is accurate before allowing it into CISiXp.

In turn, HEC’s CISiXp is connected in real time to eBusiness, which consumers can access from the web or native mobile app. eBusiness allows consumers to manage multiple services and locations, as well as the ability to review usage, billing, and payment history for standard or prepaid accounts.

Some of the most convenient features for the consumer are the payment options. Consumers can pay from anywhere via debit, credit, or ACH using recurring or one-time payment profiles, with real-time integration to the billing system.

HEC realized that presenting the consumer with the best possible information, and the most convenient way to pay is not the end of the billing cycle. Consumers must also be provided with a payment process that meets the highest level of security.

That is why Daffron partners with Vantiv (now WorldPay, Inc.) to offer a secure, cost-effective payment processing tool that helped ease PCI requirements for HEC, while increasing consumer satisfaction.

Find out how Daffron can help your Utility

By utilizing these tools from Daffron, your utility can also see improvements in the following areas:

  • Consumer satisfaction
  • Consumer awareness and consumption
  • Increased payment completion
  • Reduced collection time and resources
  • Prepaid billing opportunities


Contact us today to learn how we can help you succeed.


About Harrisonburg Electric Commission (HEC)

For more than 50 years, the Harrisonburg Electric Commission (HEC) has provided the citizens and businesses of Harrisonburg with reliable electric service at the most competitive rates.

HEC serves over 20,000 customers including residential, commercial, industrial, and government entities within the city limits of Harrisonburg. As our customer base continues to grow, our quality of service remains our number one priority. We continue to focus our efforts on how we can best serve each customer's needs and be an active part of our community.

Learn more about HEC at


About Daffron & Associates, Inc.

For over 40 years, Daffron has provided enterprise-wide utility solutions for electric cooperatives, multi-service municipal utilities, and investor-owned utilities. This includes our Internet browser-based solutions which are highly functional, easy to use, reduce paper and manual processes, and ensure improved workflow for improved staff training. We also offer comprehensive application software and services for the utility industry, including electric, water, and gas utilities in the United States, Canada, and internationally.

Learn more about Daffron at

13 tips for achieving your organization goals in 2018

What have you resolved to accomplish in 2018?

A new year means new resolutions and a new resolve to accomplish the vision of your organization. Daffron is here to help you achieve your goals.

Achieving financial goals

Online payments are a great way to increase on-time payments and reduce collection costs.

Demand management through consumer communication channels, such as text messages and emails, is an effective way to reduce peak demand and educate your consumers about their usage habits.

Cost reductions can be realized when all of your technology works together to reduce manual processes and data entry errors. Additionally, our solutions allow you to do more with less if you are managing a retiring workforce.

Greater customer satisfaction

Consumer notifications play an important role in overall satisfaction. Our Consumer Communication tools allow you to automate notifications for billing, usage, payments, and more. You can also create your own communications and track the effectiveness with your consumers.

Account management via the online portal is important for consumers that want to be in control of their information and be able to access it anytime and anywhere.

Mobile applications make it easy for your consumers to access everything they need from their mobile device. Reduce the workload of your staff and call centers to support routine tasks that a mobile application empowers your consumers to complete.

Investing in your workforce

Training is a win-win when it comes to investing in your workforce. The employee wins because they can be more effective at their job, leading to higher job satisfaction. Your organization wins because you have increased productivity and satisfaction for your employees, which leads to greater consumer satisfaction as well.

User Group Meeting (UGM) is the perfect complement to your training plan. You have access to the most Daffron staff and other Daffron customers in one place. Hours of training and workshops take place alongside networking, focus groups, and camaraderie.

A Value Assessment is a great consultation tool, focusing on ways to optimize your use of the system. The report you receive at the end of the consultation will outline which processes and workflows could be improved, how to utilize new features, and where training could be beneficial.

I urge you to give consideration to all of these equally important investments, and not focus on just one or two options. A Value Assessment provides the consultation services and recommendations to increase efficiencies, lower costs, and improve workflows. The training and User Group Meeting provide the in-depth training and education needed to maximize your ROI in the Daffron Solutions.

Upgrading your technology

Engaging Daffron for hosting your technology resources, allows you to focus on achieving your other organizational goals, while still operating in a secure, convenient, and reliable infrastructure.

Upgrading to the newest version of Daffron iXp ensures that you have access to the most efficient and effective tools on the market. If you are already on the current version, be sure to utilize webinars and attend UGM to keep your skills up to date with the latest enhancements.

Our new Visual Analytics dashboard connects the data from your entire organization to allow you to focus on what is most important to your organization.

Creating a strategic plan

They say getting started is half the battle. We have participated and experienced the strategic planning process with multiple organizations just like yours. We are proud that by working together you have influenced our solutions and we have played a role in your successes.

Strategic planning for Daffron led to 2017 being the best financial year in over a decade. We look forward to being a resource for your strategic planning and successes in 2018.

Sarah Robinson

TCPA: Can Utilities Send Text Messages to Consumers?

Sending text messages to your consumers just got a little easier for utilities, municipalities, and cooperatives. Thanks to a decision by the FCC on August 4 of last year, “consumers who provide their wireless telephone number to a utility company when:

  1. they initially sign up to receive utility service,
  2. subsequently supply the wireless telephone number, or
  3. later update their contact information

have given prior express consent to be contacted by their utility company at that number with messages that are closely related to the utility service so long as the consumer has not provided instructions to the contrary.” Read the full text of the order here.

Cost Saving Tools

There are still many things to consider when sending text messages, which is why it is important to get advice from a professional. We are proud to partner with TextPower, who has excellent resources on this topic. Check out this video from TextPower for an attorney’s point of view on the Telephone Consumer Protection Act (TCPA). Also, see this blog about how they can help your utility tackle the problem of not sending messages to a number that has been disconnected and reassigned to someone else.

Another important thing to consider when communicating with consumers via text message is the ability to know who has received and opened your message. Even more importantly, you need an easy way to identify what phone numbers in your database are mobile numbers. Over, 40% of US households no longer have a landline phone, but list their mobile as their home or primary phone number. Daffron has developed tools to help your utility with this issue. We have partnered with TextPower to offer Daffron customers an audit or scan of your phone number directly in your CIS database so that you are not wasting money by sending messages to landlines or numbers that have been disconnected.

Additionally, our Consumer Communications module offers you the ability to monitor the delivery status of the text messages, which is updated by the phone carrier. Similar functionality extends to emails and other system-generated messages. When sending emails from within the Consumer Communication module, you also have the ability to see when an email is opened and which links have been clicked within each email.

Top Uses of Text Messaging Among Utilities

The November 2016 edition of RE Magazine, published by NRECA, talked to several industry leaders about this issue, and they emphasized the positive impact of this ruling on Cooperatives, as it allows them to continue to implement and grow “Beat the Peak” and prepay programs for their members. The following are some of the most popular ways that cooperatives and municipalities are using text messaging to improve communication with consumers.

  • Prepay notices
  • Storm warnings
  • Beat the Peak initiatives (to reduce usage during peak times)
  • Outage notices
  • Bill due reminders
  • Delinquent notices
  • Payment confirmations
  • Company announcements and more!

Utilities Currently Using Text Messaging

CDE Lightband

CDE implemented notifications through the Daffron Consumer Communications module as a part of their Prepaid Billing Project.  They are sending notifications to consumers for payments received, low balance alerts, and late payment notices to help improve communication.  They look forward to expanding the use of notifications in many other areas.

Alpena Power Company (APC)

APC plans to use Bill Ready, Bill Due, Payment Processed, and Delinquent notifications. They are preparing to offer consumers email and text options for notifications in the near future. APC plans to communicate the new notification options to consumers by advertising their options on bills, on their home page, and making fliers available at the counter for walk-up customers. Every six months, a company report is published with important statistics about APC’s service and used as a bill insert. An insert encouraging consumers to sign up for their preferred notifications may be used as a part of that communication as well.

Contact Us for Help

As utilities continue to enhance the way that they communicate with consumers, Daffron will continue to provide resources and solutions to help meet those needs. Use our contact form if you have any questions on this topic or want information on any of our products and services.

UGM: Top Concerns of Utilities - Part 3

If you aren’t excited about UGM 2016 yet, then you must have missed Part 1 and Part 2 of this series. UGM 2016 is focused on addressing the biggest concerns facing your organization. We are taking a big picture approach to how Daffron helps you connect every job task within every department to achieve your goals.

When you are looking at the big picture, you don’t just look at yesterday and today, you also look to the future. That is why classes at UGM 2016 will focus on how the Daffron solution is working in every task you perform to connect you to the future.

If you aren’t overly concerned with, or already have a good grasp on, the big picture and just want some good old fashioned education, don’t fret. We’ve got you covered. We still have sessions dedicated to training, and you will have access to one-on-one help at any of our education stations spread throughout the conference hall.

UGM: Top Concerns of Utilities - Part 2

UGM is swiftly approaching and you should be excited about the changes to this year’s format! This is Part 2 of our UGM preview. If you missed Part 1, you can always find it and any of our past stories on Let's look at some of the new session tracks for 2016.

Consumer Experience is influenced by a lot of different factors: how you set your rates, your hours of operation, how to report an outage, how they want to pay their bill or view usage data, and many more. The classes in the Consumer Experience track will take you from the planning stages of what data you want to collect, to what triggers consumer communications, all the way through to mobile apps and the tools we are developing for automating service orders.

Workforce Efficiency classes are going to involve a hands-on approach to improving tasks in every department. From the first class on Tuesday, all the way through the final session, you will get to work as teams to go through an entire new service project in the most efficient way possible. This will involve learning from other users on best practices, and will encompass Staking, WMS, FMS, and CIS job tasks.

We will also be introducing Education Stations this year. Stop by or schedule an appointment if you want some one-on-one time with a Daffron employee to find out more about a topic or learn best practices. See the agenda and session descriptions once you login to

2016 Top Concerns

UGM: Top Concerns of Utilities - Part 1

UGM: Top Concerns of Utilities - Part 1

According to a 2015 study by Navigant, two of the top concerns for utilities in 2016 are: enhancing the consumer experience and improving workforce efficiency. Daffron solutions help utilities address both of these issues, as well as many other tasks utilities face every day.

In addition to the traditional line up of sessions, attendees of the 2016 Daffron UGM will have the opportunity to experience how Daffron solutions work together across your entire organization to achieve a better consumer experience, and to increase workforce efficiency.

To accomplish this, we are restructuring how you experience UGM. It takes many people across every department to achieve a better consumer experience. Therefore, our consumer experience classes will address these cross-departmental hurdles and how the Daffron solution can connect everyone together.

Similarly, our workforce efficiency classes will incorporate Staking, FMS, WMS, and CIS elements throughout the week, to mirror how all of these pieces are being used in your organization to accomplish the goal of workforce efficiency.

This means that your classroom experience will be integrated just as tightly as our software suites integrate with each other and with third party vendors. Sitting alongside people of all departments and discussing how the Daffron solution tackles the big picture, you will learn how your utility can pull it all together and improve your consumers’ experience and workforce efficiency.

Visit UGM Website

Daffron Technology Services Plan

Western Cooperative: Viewing important messages as they happen

Western Cooperative: Viewing important messages as they happen

“Daffron has bent over backwards to give me access to their in-house tools they use for monitoring, and it is the personal touch they can offer that sets them apart from other companies.” states Craig Cramer, Manager of Information Systems at Western Cooperative Electric. “Being able to see messages of importance as they happen has been extremely helpful, especially the notifications of disabled accounts, and I keep an eye on the Monitor Page throughout the day. Kudos to the TSP team!”

While technology continues to grow and change, many companies find their budgets can’t keep up with the demands for new staff or additional specialized training. Daffron heard this concern from our customers in our focus groups and at UGM. In 2015, we officially launched a full scale Technology Services Plan, (TSP). Some services were already available, such as Disaster Recovery, however small businesses needed more flexibility with more options. Daffron now includes, application server management, network management, and hosted email services.

Network management services includes real-time server monitoring for your iXp applications. Our in-house tech experts are notified of any possible issues giving them time to research and prevent or resolve bigger problems from interrupting your day. The monitoring does not stop at 5 o’clock. With our automated text system, the on-call tech is notified 24/7/365 so you can sleep easy. Our technical specialists will help with VPN tunnels, firewall configurations, PTF upgrades, system saves, PCI DSS security analysis, and much more.

Application health is a vital piece of any business and Daffron would love to talk to you about what services would best accommodate your needs. Contact your sales team for more information – / 888.DAFFRON.