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What have you resolved to accomplish in 2018?

A new year means new resolutions and a new resolve to accomplish the vision of your organization. Daffron is here to help you achieve your goals.

Achieving financial goals

Online payments are a great way to increase on-time payments and reduce collection costs.

Demand management through consumer communication channels, such as text messages and emails, is an effective way to reduce peak demand and educate your consumers about their usage habits.

Cost reductions can be realized when all of your technology works together to reduce manual processes and data entry errors. Additionally, our solutions allow you to do more with less if you are managing a retiring workforce.

Greater customer satisfaction

Consumer notifications play an important role in overall satisfaction. Our Consumer Communication tools allow you to automate notifications for billing, usage, payments, and more. You can also create your own communications and track the effectiveness with your consumers.

Account management via the online portal is important for consumers that want to be in control of their information and be able to access it anytime and anywhere.

Mobile applications make it easy for your consumers to access everything they need from their mobile device. Reduce the workload of your staff and call centers to support routine tasks that a mobile application empowers your consumers to complete.

Investing in your workforce

Training is a win-win when it comes to investing in your workforce. The employee wins because they can be more effective at their job, leading to higher job satisfaction. Your organization wins because you have increased productivity and satisfaction for your employees, which leads to greater consumer satisfaction as well.

User Group Meeting (UGM) is the perfect complement to your training plan. You have access to the most Daffron staff and other Daffron customers in one place. Hours of training and workshops take place alongside networking, focus groups, and camaraderie.

A Value Assessment is a great consultation tool, focusing on ways to optimize your use of the system. The report you receive at the end of the consultation will outline which processes and workflows could be improved, how to utilize new features, and where training could be beneficial.

I urge you to give consideration to all of these equally important investments, and not focus on just one or two options. A Value Assessment provides the consultation services and recommendations to increase efficiencies, lower costs, and improve workflows. The training and User Group Meeting provide the in-depth training and education needed to maximize your ROI in the Daffron Solutions.

Upgrading your technology

Engaging Daffron for hosting your technology resources, allows you to focus on achieving your other organizational goals, while still operating in a secure, convenient, and reliable infrastructure.

Upgrading to the newest version of Daffron iXp ensures that you have access to the most efficient and effective tools on the market. If you are already on the current version, be sure to utilize webinars and attend UGM to keep your skills up to date with the latest enhancements.

Our new Visual Analytics dashboard connects the data from your entire organization to allow you to focus on what is most important to your organization.

Creating a strategic plan

They say getting started is half the battle. We have participated and experienced the strategic planning process with multiple organizations just like yours. We are proud that by working together you have influenced our solutions and we have played a role in your successes.

Strategic planning for Daffron led to 2017 being the best financial year in over a decade. We look forward to being a resource for your strategic planning and successes in 2018.

Sarah Robinson