Western Cooperative: Viewing important messages as they happen

“Daffron has bent over backwards to give me access to their in-house tools they use for monitoring, and it is the personal touch they can offer that sets them apart from other companies.” states Craig Cramer, Manager of Information Systems at Western Cooperative Electric. “Being able to see messages of importance as they happen has been extremely helpful, especially the notifications of disabled accounts, and I keep an eye on the Monitor Page throughout the day. Kudos to the TSP team!”

While technology continues to grow and change, many companies find their budgets can’t keep up with the demands for new staff or additional specialized training. Daffron heard this concern from our customers in our focus groups and at UGM. In 2015, we officially launched a full scale Technology Services Plan, (TSP). Some services were already available, such as Disaster Recovery, however small businesses needed more flexibility with more options. Daffron now includes, application server management, network management, and hosted email services.

Network management services includes real-time server monitoring for your iXp applications. Our in-house tech experts are notified of any possible issues giving them time to research and prevent or resolve bigger problems from interrupting your day. The monitoring does not stop at 5 o’clock. With our automated text system, the on-call tech is notified 24/7/365 so you can sleep easy. Our technical specialists will help with VPN tunnels, firewall configurations, PTF upgrades, system saves, PCI DSS security analysis, and much more.

Application health is a vital piece of any business and Daffron would love to talk to you about what services would best accommodate your needs. Contact your sales team for more information – marketing@cdamrk.wpengine.com / 888.DAFFRON.