“Our customers appreciate the convenience of being able to monitor and manage their own accounts,” explains Tara Young, Office Manager at Houston County Electric Cooperative in Texas. “Decreased costs and increased customer service with the implementation of Daffron’s Consumer Communications has been wonderful.”
The success of utility companies is constantly being redefined by consumers as their expectations rise. Easier access to accurate account information, more options for paying bills, and a desire for two-way communication are just some of the challenges that utilities are facing today.
Faced with these same industry obstacles, Houston County turned to Daffron, their partner for over 30 years. After implementing Consumer Communications, consumers at Houston County can now view accurate account information with the ability to drill down into their daily usage cost, and can even compare usage against the weather report for that day for better understanding of their bill. Consumer Communications enables utilities to automatically relay information, such as:
- Bill reminders
- Delinquent notices
- Prepaid notices
- Payment confirmations
- Company Announcements and more!
“There are no surprises, which our consumers really like,” states Sarah Goolsby, Senior Billing Analyst. Consumer Communications allows utility customers to take control over their usage and easily engage with their utility company.
Like all Daffron solutions, Consumer Communications works seamlessly with our CIS solution through automation and real-time integration, providing you with the most effective tools for communication and billing functions.
“It really is a partnership. And has been for years,” summarizes Tara at Houston County Electric about working with Daffron. “They are our family and always come through.”